Return and Refund Policy

Last updated: November 7, 2026

We want you to be happy with your purchase. If you are not satisfied with an item, you may request a return in accordance with the terms below.

Return Period

Please contact us within 30 days of receiving your order to request a return. Items must be unused, unwashed, in their original condition, and returned with their original packaging and tags, where applicable.

How to Request a Return

Before sending an item back, email us at quanyon@zolvenqia.com with your order number and the reason for your return. We will provide return instructions. Returns sent without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging so we can review the issue and help resolve it.

Refunds

After we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds will be issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider.

Return Shipping

Unless an item is damaged, defective, or incorrect, you are responsible for the return shipping costs. Original shipping charges are non-refundable except where required by applicable law or where the return is due to our error.

Exchanges

To request an exchange, contact us first at quanyon@zolvenqia.com. Exchange availability depends on stock.

Non-Returnable Items

Items that have been used, washed, damaged after delivery, or returned without their original condition may not be eligible for a refund, except where required by applicable law.

Contact Us

For help with a return or refund, please contact us:

• Company: Hubei Huihenggong E-Commerce Co., Ltd.
• Phone: +86 152 9545 2181
• Email: quanyon@zolvenqia.com
• Address: Room 1, 6th Floor, Building 12, Phase II, Jinxiu Xianshan, Qintai Avenue, Hanyang District, Wuhan, Hubei, China